Refund Policy
Refund Policy for Primastat Services Pvt. Ltd.
Last updated
Refund Policy for Primastat Services Pvt. Ltd.
Last updated
Effective Date: September 2024
At Primastat Services Pvt. Ltd. ("Company", "we", "our", "us"), we strive to provide high-quality software services and SaaS products. We understand that there may be occasions when you need to request a refund. This Refund Policy outlines the conditions under which refunds may be issued.
1. Eligibility for Refunds
Refunds may be granted under the following circumstances:
Service Non-Delivery: If you have purchased a service or subscription and have not received access to the service or product within the specified time frame, you may be eligible for a full refund.
Technical Issues: If you experience significant technical difficulties that prevent you from using our services, and these issues cannot be resolved by our support team, you may be eligible for a refund, subject to our review.
Billing Errors: If you are charged incorrectly or charged multiple times for the same service, we will issue a full refund for the erroneous charges.
2. Non-Refundable Situations
Refunds will not be issued in the following situations:
Change of Mind: Refunds will not be provided if you simply change your mind after purchasing a service or subscription.
Partial Use: If you have used a portion of a service or subscription and then decide to cancel, a refund will not be issued for the unused portion.
Violation of Terms: If your account is terminated due to a violation of our Terms of Service, no refund will be provided.
3. Refund Process
To request a refund, please follow these steps:
Contact Us: Send an email to [email protected] with your refund request, including your account information, order details, and a description of the issue.
Review: Our support team will review your request and may contact you for additional information.
Decision: If your refund request is approved, we will process the refund within 7-10 business days. Refunds will be issued to the original payment method used during the purchase.
4. Subscription Cancellations
Monthly Subscriptions: If you cancel a monthly subscription, your service will remain active until the end of the current billing period. No refunds will be provided for the remaining days of the billing period.
Annual Subscriptions: If you cancel an annual subscription, you may be eligible for a prorated refund for the unused portion of the subscription, subject to our review.
5. Modifications to This Policy
We may update this Refund Policy from time to time. Any changes will be posted on this page, and we will update the effective date at the top of this policy. We encourage you to review this Refund Policy periodically to stay informed about our refund practices.
6. Contact Us
If you have any questions or concerns about this Refund Policy, please contact us at:
Primastat Services Pvt. Ltd. Email: [email protected] Website: www.primastat.in