Terms of Service
Primastat Services Pvt. Ltd. Terms of Service. Effective day 12th September, 2023
1. Introduction
These Terms of Service ("Terms of Service," "Agreement") govern your ("Customer," "User," "your," or "you") use of Primastat Services Pvt. Ltd.'s Services. The Terms of Service is a legally binding agreement between the User and Primastat Services Pvt. Ltd. ("Primastat," "we," "us," or "our").
Please carefully review these Terms of Service before using the service offered by Primastat Services Pvt. Ltd.
Any capitalized terms not defined herein shall have the same meaning as ascribed to them under the and/or the .
Please be aware that this Agreement contains a binding and mandatory customer arbitration that requires the use of arbitration on an individual basis to resolve disputes and limits the remedies available to you in the event of certain disputes. Any disputes relating to the Agreement, your account, or the services provided by us must be resolved by binding arbitration and on an individual basis. For further details, please see Section 13.8.
This Agreement also contains an auto-renewal clause. To understand the complete extent of your rights and obligations under the auto-renewal clause, please review Section 8.1.
2. Acceptance of the Terms of Service
By creating and registering an account with us on our website i.e., located at ("Website") or ("Website") by mutually executing one or more order forms with us which reference these terms (each, an "Order") or by accessing or using the service in any manner, you agree to be bound by these terms (together with all Order forms, the "Agreement") to the exclusion of all other terms. You represent and warrant that (a) you are at least 18 years of age; (b) you have the authority to enter into this Agreement; and (c) if you are entering into this Agreement on behalf of an organization or entity, you represent that you have the authority to bind such entity and its affiliates to these terms, in which case the terms "Customer," "you," and "your" shall refer to such an entity and its affiliates. If you do not have such authority or you do not agree to the terms of this Agreement, you may not use or access the services in any manner. If the terms of this Agreement are considered an offer, acceptance is expressly limited to such terms.
3. Service & License
3.1 Services. Primastat Services Pvt. Ltd. provides "Services" to its Customers. For the purpose of the Agreement, "Services" are defined as the software services provided by Primastat Services Pvt. Ltd. to the Customer and as fully described under an applicable "Order" (as defined under Section 3.3). Subject to Primastat Services Pvt. Ltd.'s receipt of the applicable Fees (as detailed under an Order) from the Customer, Primastat Services Pvt. Ltd. will use commercially reasonable efforts to make the Services available to the Customer, in compliance with the terms of this Agreement and an applicable Order.
3.2 License to Primastat Services Pvt. Ltd. Services. Primastat Services Pvt. Ltd. hereby grants the Customer, for the Term (as defined under Section 8.1), a limited, non-exclusive, non-sub-licensable, non-transferable, non-assignable right to access and use the Services. Any such use of the Services by the Customer is authorized solely for the Customer's internal business and is subject to the Customer's compliance with any additional limitations and restrictions as may be specified under an applicable Order.
3.3 On-premises Deployment. If, under an applicable Order, the Customer is accessing Primastat Services Pvt. Ltd. services through an on-premises deployment through a docker container or otherwise, the right to access such service shall only be limited to the time period mentioned in the applicable Order. In the absence of any agreement to the contrary in the applicable Order, the right to use the Services through such deployment shall also be limited, non-exclusive, non-sub-licensable, non-transferable, non-assignable. Upon the lapse of the applicable Service duration, the Customer shall destroy and permanently delete all Primastat Services Pvt. Ltd. data from their premises and send appropriate proof of such destruction to Primastat Services Pvt. Ltd. Until one (1) year after the lapse of the applicable Service duration, Primastat Services Pvt. Ltd. shall have the ongoing right to inspect and audit the customer's servers for Primastat Services Pvt. Ltd. usage data and proof of any violation of such limited license. The consumption of any additional licenses without prior payment shall be considered a material breach of this Agreement, which shall be remediable only by pro-rata payment being made to Primastat Services Pvt. Ltd. In case a Primastat Services Pvt. Ltd. Partner or Reseller has made an on-premises deployment to its customer ("End Customer"), such Partner shall ensure that it has rights of the same nature in written with regard to the servers of the End Customer.
3.4 Order. For the purposes of this Agreement, an "Order" is defined as an order form or other similar document (including but not limited to an online order form) that details the Services being provided hereunder and the applicable Fees to be paid by the Customer to Primastat Services Pvt. Ltd. The Order may also provide details regarding the service level terms (if any). In the event of a conflict between the Order and the Terms of Service, the Order will prevail.
3.5 Trials. If the Customer is accessing or making use of the Service on a trial basis or on an evaluation basis as identified in the corresponding Order (the "Trial"), the Customer may use the Services during the Trial provided such use does not exceed the service levels set forth in the corresponding Order. CUSTOMER ACKNOWLEDGES AND AGREES THAT THE TRIAL IS PROVIDED ON AN "AS-IS" BASIS AND THE TRIAL IS PROVIDED WITHOUT ANY INDEMNIFICATION, SUPPORT, OR WARRANTIES OR REPRESENTATION OF ANY KIND. Further, the Trial may be subject to certain additional restrictions, limitations, and differing terms all as specified in the corresponding Order. NOTWITHSTANDING ANYTHING CONTAINED HEREIN, FOR PURPOSES OF A TRIAL, THE SERVICE IS PROVIDED "AS-IS" WITHOUT ANY REPRESENTATIONS, WARRANTIES, AND/OR INDEMNITIES.
3.6 No-fee Access. If the Customer is accessing or making use of the Service on a no-fee basis (the "Limited Use"), the Customer may use the Services during the Limited Use provided such use does not exceed the Service levels specified on the Primastat Services Pvt. Ltd. website with respect to Limited Use. The Customer acknowledges and agrees that the Limited Use is provided on an "as-is" basis, and the Limited Use is provided without any indemnification, support, or warranties or representation of any kind. Additionally, the Customer acknowledges and agrees that Primastat Services Pvt. Ltd. may terminate the Limited Use at any time and for any reason or modify the applicable terms by publishing a notice on the Primastat Services Pvt. Ltd. website.
3.7 Support Services. During the Term, Primastat Services Pvt. Ltd. may also provide Customers with support services ("Support Services"). The Customer acknowledges that such Support Services may be subject to additional Fees as provided for under an applicable Order. If Primastat Services Pvt. Ltd. is providing the Customer with Support Services, it will be detailed under an applicable Order.
3.8 Service Suspensions. Primastat Services Pvt. Ltd. may suspend the Customer's access to or use of the Services as follows: (a) immediately if Primastat Services Pvt. Ltd. reasonably believes the Customer's use of the Services may pose a security risk to or may adversely impact the Services; (b) immediately if the Customer becomes insolvent, has ceased to operate in the ordinary course, made an assignment for the benefit of creditors, or becomes the subject of any bankruptcy, re-organization, liquidation, dissolution, or similar proceeding; (c) following thirty (30) days written notice if the Customer is in breach of this Agreement or any Order (and has not cured such breach, if curable, within the thirty (30) days of such notice); or (d) the Customer has failed to pay Primastat Services Pvt. Ltd. the Fees with respect to the Services.
4. Restrictions & Reservations
4.1 Restrictions. As a Customer of Primastat Services Pvt. Ltd., you agree to use the Services in full compliance with all applicable laws, including data protection and privacy laws within the United States, the European Union, or any other relevant jurisdiction. You are not allowed to remove or alter any proprietary notices or labels from the Services or any part of it. Additionally, you must refrain from any attempts to reverse engineer, decompile, disassemble, or discover the underlying structure, ideas, or algorithms of the Services or any software used to provide the Services. Furthermore, you shall not rent, resell, or grant any third party access to or use of the Services.
4.2 Reservations. You acknowledge and agree that the Services provided by Primastat Services Pvt. Ltd. are licensed to you and not sold. This Agreement does not grant any title or ownership interest in or to any copyrights, patents, trademarks, trade secrets, or other proprietary rights related to the Services. Primastat Services Pvt. Ltd. and its licensors and service providers retain their entire right, title, and interest in and to the Services, including all copyrights, trademarks, and other intellectual property rights. Your rights are limited to the license granted to you under Section 3.2.
5. Proprietary Rights
5.1 Ownership. Primastat Services Pvt. Ltd. retains all right, title, and interest, whether pre-existing or otherwise, in and to the Services, as well as any software, products, works, or other intellectual property created, used, provided, or made available by Primastat Services Pvt. Ltd. under or in connection with the Services. Additionally, Primastat Services Pvt. Ltd. owns the "Service Software" embedded in the Services. "Service Software" is defined as any Primastat Services Pvt. Ltd. or third-party software code, computer program, documentation, new versions, updates, enhancements, upgrades, revisions, improvements, and modifications embedded into the Services and provided to you under this Agreement. You acknowledge that Primastat Services Pvt. Ltd. owns all Service Software and related rights. Subject to the terms and conditions of this Agreement, including receipt of applicable Fees, Primastat Services Pvt. Ltd. grants you a limited, non-exclusive, non-transferable, non-assignable, and non-sub-licensable license to run the Service Software solely for the purpose of using the Services.
5.2 Restrictions. You agree not to exceed the scope of the licenses granted in Section 5.1. You are not permitted to make copies of the Service Software, distribute, sublicense, assign, delegate, rent, lease, sell, time-share, or transfer the benefits of the license granted in Section 3.2 and Section 5.1. Reverse engineering, decompiling, disassembling, or attempting to learn the source code, structure, or algorithms underlying the software is not allowed, except as required by applicable law. Modification, translation, or creation of derivative works of the Service Software is also prohibited. Removing any copyright, trademark, patent, or other proprietary notice from the Service Software or copies thereof is not permitted. Additionally, combining or distributing any of the Service Software with third-party software that requires the provision of software or intellectual property rights in source code form (e.g., as "open source"), or free distribution is prohibited.
5.3 Feedback. If you provide any suggestions, comments, or feedback ("Feedback") to Primastat Services Pvt. Ltd. regarding the Services, you grant Primastat Services Pvt. Ltd. a non-exclusive, worldwide, perpetual, irrevocable, transferable, sub-licensable, royalty-free, fully paid-up license to use and exploit the Feedback for any purpose.
5.4 Disclaimer. This Agreement does not restrict Primastat Services Pvt. Ltd.'s right to develop, acquire, license, market, promote, or distribute products, software, or technologies that perform the same or similar functions as, or otherwise compete with any products, software, or technologies you may develop, produce, market, or distribute.
6. Data Privacy
6.1 Primastat Services Pvt. Ltd. Privacy Policy. Primastat Services Pvt. Ltd.'s current Privacy Policy is available at https://legal.primastat.in/policies/privacy-policy (the "Privacy Policy"), which is incorporated herein by reference. Please review the Privacy Policy to understand Primastat Services Pvt. Ltd.'s information collection, usage, and disclosure practices with respect to information collected through the Services.
6.2 Customer Data. Customer Data, which refers to any data, information, or other material provided, uploaded, or submitted by you to the Service during your use of the Services, is and shall remain your property. You are solely responsible for the accuracy, quality, integrity, legality, reliability, appropriateness, and intellectual property ownership or right to use of all Customer Data. By using the Services, you grant Primastat Services Pvt. Ltd. a non-exclusive, non-transferable, non-sub-licensable, worldwide, royalty-free license to use, collect, transfer, and process the Customer Data solely for providing the Services to you under the terms of this Agreement and the applicable Order.
6.3 Derived Data. You understand and acknowledge that Primastat Services Pvt. Ltd. may generate "Derived Data" from the Customer Data. "Derived Data" means data submitted to, collected by, or generated by Primastat Services Pvt. Ltd. from the Customer Data in connection with your use of the Services. Primastat Services Pvt. Ltd. may freely use Derived Data for its internal business purposes, including improving, testing, operating, promoting, and marketing its products and services.
6.4 Customer Responsibility; Customer Data. You are solely responsible for Customer Data, including compliance with all applicable laws and this Agreement. You shall be responsible for any claims related to Customer Data and any claims that Customer Data infringes, misappropriates, or violates the rights of any third party. You must also ensure that Customer Data is backed up and maintained properly.
6.5 GDPR Reference. If Primastat Services Pvt. Ltd. processes your "Personal Data" under this Agreement, and such Personal Data is subject to the EU General Data Protection Regulation (GDPR), you may require Primastat Services Pvt. Ltd. to enter into a Data Processing Agreement (DPA) with you. Under such a DPA, Primastat Services Pvt. Ltd. shall be the data "Processor," and you shall be the data "Controller." The processing of Personal Data pursuant to this Agreement shall be subject to Primastat Services Pvt. Ltd.'s DPA. You may request to enter into the Primastat Services Pvt. Ltd. DPA by sending a request to: legal@primastat.in. All capitalized terms not defined herein under this Section 6.5 shall have the same meaning as ascribed to them under Article 4 of the GDPR.
6.6 Primastat Services Pvt. Ltd.'s Responsibility; Customer Data. Primastat Services Pvt. Ltd. shall use commercially reasonable efforts to maintain the security and integrity of the Services and all Customer Data controlled by Primastat Services Pvt. Ltd. Primastat Services Pvt. Ltd. is not responsible for unauthorized access to Customer Data or unauthorized use of the Services, unless such access is directly due to Primastat Services Pvt. Ltd.'s gross negligence or willful misconduct. You are responsible for the use of the Services by any person to whom you have given access, even if unauthorized. Primastat Services Pvt. Ltd. reserves the right to retain Customer Data for up to thirty (30) days following the termination or expiration of the corresponding Order. Thereafter, you acknowledge that Customer Data may be irretrievably deleted.
7. Fees, Orders, and Taxes
7.1 Fees. As a Customer of Primastat Services Pvt. Ltd., you are required to pay the fees specified in each applicable Order ("Fees"). Please note that all Fees are non-refundable, and you do not have the right to return the Services. In the event of nonpayment of Fees, if legal action is initiated by Primastat Services Pvt. Ltd., you shall bear all resulting collection costs.
7.2 Additional Services. You have the option to request additional Services or extend the term of existing Services by submitting an Order form, which must be agreed upon in writing by both parties, referencing the terms and conditions of this Agreement.
7.3 Taxes. If Primastat Services Pvt. Ltd. has a legal obligation to pay or collect taxes for which you are responsible (e.g., sales, use, transfer, privilege, excise, or any other applicable taxes and duties), you shall be invoiced for the appropriate amount, unless you provide a valid tax exemption certificate authorized by the relevant taxing authority. All amounts payable to Primastat Services Pvt. Ltd. under this Agreement shall be without set-off and without deduction of any taxes, levies, imposts, charges, withholdings, and/or duties, including value-added tax, customs duty, and withholding tax.
8. Term and Termination
8.1 Term. The term of this Agreement begins on the "Effective Date" which is the date you enter into this Agreement, sign an Order, or start using our Services under the Trial. The Agreement will remain in effect until the last day of the term specified in the last Order ("Term"). Each Order will automatically renew at the end of its term, unless either party provides written notice of non-renewal before the end of the then-current term.
8.2 Termination for Breach. Either party may terminate this Agreement and any associated Orders: (a) if the other party materially breaches this Agreement, within thirty (30) calendar days after receiving written notice of the breach (if it is remediable), or immediately upon notice (if it is not remediable); or (b) if you make any assignment for the benefit of your creditors, engage in any compositions with creditors, or become subject to any bankruptcy or insolvency proceedings that are not dismissed within sixty (60) days, in which case Primastat Services Pvt. Ltd. may terminate upon written notice.
8.3 Effect of Termination. Upon the expiration or termination of this Agreement, you must (i) immediately cease using the Service, and (ii) return all Nanonets Confidential Information, provided software, and other materials. Any termination or expiration does not release you from the obligation to pay all Fees accrued before termination. If Primastat Services Pvt. Ltd. terminates the Agreement pursuant to Section 8.2(a), you shall pay all Fees for the entire term specified in the corresponding Order(s).
8.4 Survival. The following provisions will survive termination of this Agreement: Sections 5.1 (Ownership), 8.3 (Effect of Termination), Section 8.4 (Survival), Section 9 (Confidentiality), Section 10.1 (Indemnification by Customer), Section 12 (Limitation of Liability), and Section 13 (Miscellaneous).
9. Confidentiality
During the term of this Agreement, both parties may share confidential and proprietary materials and information ("Confidential Information"). Confidential Information includes materials and information identified as "Confidential" or similarly marked at the time of disclosure, as well as other information that the receiving party reasonably should have known was confidential. This Agreement and all pricing terms are also considered Confidential Information. The receiving party must maintain the confidentiality of the Confidential Information and not disclose it to any third party without prior written consent from the disclosing party. The receiving party can only use the Confidential Information internally for the purposes outlined in this Agreement. However, this confidentiality obligation does not apply to information that is already publicly available, developed independently, received from a third party without restrictions, or was lawfully in the receiving party's possession prior to disclosure. The receiving party may disclose Confidential Information if required by law or court order, provided that prompt written notice is given to the disclosing party, and reasonable efforts are made to limit disclosure. At the disclosing party's request, the receiving party must return all Confidential Information in its possession, including copies and extracts.
10. Indemnification
10.1 Indemnification by Customer. As a Customer of Primastat Services Pvt. Ltd., you agree to defend, indemnify, and hold Primastat Services Pvt. Ltd., its affiliates, suppliers, and licensors, as well as their respective officers, directors, employees, and representatives, harmless from any claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising from or related to any third-party claim in connection with: (a) Customer Data; (b) any breach of this Agreement or violation of applicable law by you; or (c) alleged infringement or misappropriation of a third party's intellectual property rights resulting from Customer Data or caused and contributed by you.
10.2 Indemnification by Primastat Services Pvt. Ltd. Primastat Services Pvt. Ltd. will defend, indemnify, and hold you harmless from any third-party claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising from claims by a third party that your direct use of the Service infringes or misappropriates a third party's intellectual property rights under Indian law or laws of a country that is a signatory to the Berne Convention (an "Infringement Claim"). However, Primastat Services Pvt. Ltd. shall not have an obligation to indemnify or reimburse you for any Infringement Claim arising from: (a) the combination of any Customer Data with the Service; (b) the combination of any products or services, other than those provided by Primastat Services Pvt. Ltd. under this Agreement, with the Service; or (c) non-discretionary designs or specifications provided by you that caused such Infringement Claim. In such cases, you agree to reimburse Primastat Services Pvt. Ltd. for any damages, losses, costs, and expenses incurred.
10.3 Notice of Claim and Indemnity Procedure. In the event of a claim for which indemnity is sought under this Section 10, the party seeking indemnity (the "Indemnified Party") shall: (a) provide written notice to the indemnifying party as soon as possible, but no later than thirty (30) days after receiving the claim, along with necessary information for evaluation; and (b) allow the indemnifying party to assume full control of the defense of the claim, including retaining counsel of its own choice. Once the indemnifying party assumes defense with its chosen counsel, it will not be liable for fees and expenses of additional counsel retained by the Indemnified Party. The Indemnified Party shall cooperate in the defense of the claim. However, the indemnifying party shall not be obligated to indemnify or reimburse for any losses, damages, costs, expenses, or settlement liability of a claim, or other sums paid voluntarily by the Indemnified Party without the indemnifying party's prior written consent to settle a claim. The provisions of this Section 10 constitute the entire understanding of the parties regarding each party's respective liability under this Section 10, including Infringement Claims, and each party's sole obligation to indemnify and reimburse the Indemnified Party.
11. Warranty
11.1 Warranty. Primastat Services Pvt. Ltd. warrants that the Services, when used by you in accordance with the provisions of this Agreement and the applicable specifications, will perform, in all material respects, the functions described in the Order ("Specification") during the term of the corresponding Order.
11.2 Exclusive Remedies. In case of a breach of the warranty provided by Primastat Services Pvt. Ltd. under this Agreement, you must report it to Primastat Services Pvt. Ltd. as per the notice provision of this Agreement. If there is a breach, your sole and exclusive remedy, and Primastat Services Pvt. Ltd.'s entire liability, will be the prompt correction of any material non-conformance to minimize its adverse effect on your business.
11.3 Disclaimer of Warranty. Primastat Services Pvt. Ltd. does not guarantee that the operation of the Service (or any portion thereof) will be uninterrupted or error-free, or that the Service (or any portion thereof) will work seamlessly with other hardware, software, systems, or data not provided by Primastat Services Pvt. Ltd., except as expressly specified in the applicable Specification. Besides, except as explicitly set forth in Section 11.1, Primastat Services Pvt. Ltd. provides no other express or implied representations or warranties regarding the Service or Services or their condition. Primastat Services Pvt. Ltd. expressly excludes all other express or implied representations or warranties, including but not limited to merchantability, fitness for a particular purpose, satisfactory quality, or non-infringement of third-party rights.
12. Limitations of Liability
12.1 Exclusion of Incidental and Consequential Damages. Except for a breach of Section 9 ("Confidentiality") of this Agreement, neither party nor any of its affiliates, employees, directors, officers, licensors, service providers, or suppliers will be liable under or in connection with this Agreement or its subject matter under any legal or equitable theory, including breach of contract, tort (including negligence), strict liability, and otherwise, for any lost data, lost profits, business interruption, replacement service, or other special, incidental, consequential, punitive, or indirect damages.
12.2 Cap on Monetary Liability. Primastat Services Pvt. Ltd.'s aggregate liability for any and all claims arising under this Agreement, whether in contract, tort, or otherwise, shall not exceed the amount of Fees paid or payable by you under the applicable Order during the twelve (12) month period preceding the claim.
13. Miscellaneous
13.1 Export Control. As a customer of Primastat Services Pvt. Ltd., you hereby certify that you will comply with all applicable export control laws of India. You agree to defend, indemnify, and hold Primastat Services Pvt. Ltd.harmless from any liability arising from your violation of applicable export control laws and regulations.
13.2 Compliance with Laws. In your use of any Service, including without limitation the gathering or collecting of information, you shall comply with all applicable laws and regulations, including the Information Technology Act, 2000, and relevant privacy laws and regulations under Indian law. You shall defend, indemnify, and hold Primastat Services Pvt. Ltd. harmless from any claims, losses, liabilities, damages, judgments, penalties, government sanctions, costs, and expenses (including attorneys' fees) resulting from any claim or assertion by any third party of a violation of applicable laws or regulations by you or any of your agents, officers, directors, or employees.
13.3 Assignment. Neither party may transfer or assign its rights and obligations under this Agreement without the prior written consent of the other party. However, Primastat Services Pvt. Ltd. may transfer and assign its rights under this Agreement without your consent in connection with a change in control, acquisition, or sale of all or substantially all of its assets.
13.4 Force Majeure. Neither party shall be responsible for failure or delay in performance due to events beyond their reasonable control, including but not limited to acts of God, internet outages, terrorism, war, fires, earthquakes, and other disasters ("Force Majeure"). However, in case of a Force Majeure event that continues for more than thirty (30) days, either party may terminate this Agreement by written notice to the other party. Notwithstanding a Force Majeure event, you shall remain liable for payment obligations for Services rendered.
13.5 Notice. All notices between the parties shall be in writing and deemed given if personally delivered, sent by registered or certified mail (return receipt), or by recognized courier service.
13.6 Independent Contractor. Primastat Services Pvt. Ltd. is an independent contractor, and both parties agree that no agency, partnership, joint venture, or employment relationship is created as a result of this Agreement. You do not have the authority to bind Primastat Services Pvt. Ltd. in any way.
13.7 Governing Law and Jurisdiction. This Agreement shall be governed exclusively by the laws of India. The courts located in New Delhi, India, shall have exclusive jurisdiction to adjudicate disputes arising out of or relating to this Agreement.
13.8 Binding Arbitration. Any unresolved controversy or claim arising out of or relating to this Agreement, except for disputes relating to intellectual property rights or for which a provisional remedy or equitable relief is sought, will be submitted to mandatory and binding arbitration in accordance with the provisions of the Arbitration and Conciliation Act, 1996. The arbitration will take place in New Delhi, India, and the arbitration award will be binding. Judgment upon the award may be entered in any court having jurisdiction.
13.9 Marketing. Primastat Services Pvt. Ltd. is granted the right to identify you as a customer and use your name, mark, and/or logo on Primastat Services Pvt. Ltd.'s website and marketing materials in connection with your use of the Service.
13.10 Entire Agreement. This Agreement constitutes the complete and exclusive statement of the mutual understanding of the parties, supersedes all previous agreements, communications, and understandings related to its subject matter, and cancels all previous written and oral agreements. Any waivers or modifications must be in writing and signed by both parties. If any term or provision of this Agreement is held to be illegal or unenforceable, the validity or enforceability of the remaining terms shall not be affected.
14. Shipping Policy
Primastat Services Pvt. Ltd. provides digital products and services, and no physical goods are shipped. Upon successful subscription and payment, users will gain immediate access to the software and services through the online platform. Any issues related to access or service delivery should be reported to our support team for prompt resolution.
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